Frequently Asked Questions (FAQs)
What is cork fabric?
Cork fabric is an innovative material made from recycled cork oak bark. It possesses unique properties such as flexibility, lightweight, and resistance to moisture. Cork fabric is used to create eco-friendly and functional products.
What cork fabric products does your store offer?
In our store, you will find a wide range of cork fabric products, including portfolios, wallets, phone cases, cosmetic bags, coaster sets, and much more. All items are available in various styles and colors to suit your taste and preferences.
Where are your cork products manufactured, and what materials are used?
Our products are exclusively crafted in Portugal, utilizing only high-quality Portuguese cork and other premium materials. We take pride in ensuring that our entire range is produced with the finest craftsmanship and sustainable practices, reflecting the excellence of Portuguese cork.
What are the advantages of cork fabric over other materials?
Cork fabric is an environmentally friendly material, produced from natural components. It offers high durability, does not absorb odors, is anti-static, and hypoallergenic. Additionally, cork fabric is pleasant to the touch and has a stylish appearance.
Are your cork products eco-friendly?
Yes, our cork fabric products are made from sustainable cork oak trees. We prioritize eco-friendly materials and production methods.
Is cork a durable material?
Yes, cork possesses unique properties such as lightweight, flexibility, and resistance to water. This makes it an excellent choice for creating durable and stylish products.
Do you offer customization or personalization options?
At this time, we do not offer customization or personalization services for our cork fabric products.
How do you care for cork fabric products?
Cork fabric products are easy to care for. Use a soft brush or dry cloth for cleaning. For stains, you can use a damp sponge with a mild detergent. Avoid exposing the products to direct sunlight or prolonged moisture.
What are your shipping terms and how long does delivery take?
We offer worldwide shipping. Delivery times vary depending on your location and the selected shipping method. Detailed shipping terms can be found on the “Shipping and Payment” page
Can I use cork products in the washing machine?
It is recommended to avoid using the washing machine for cork products. We recommend gentle hand washing with a damp cloth and mild soap to ensure the longevity and quality of the cork material.
Why choose cork products from your store?
Our store offers only high-quality cork fabric products manufactured by leading producers. We guarantee excellent quality, environmental purity of the material, and stylish design. By purchasing from us, you choose sustainability and comfort.
What warranties do you offer on cork fabric products?
We provide a warranty on all our cork fabric products for a specified period (please check product page for details). If you experience any issues related to manufacturing defects, we will replace or refund the item.
Do you sell wholesale?
Our store specializes in retail sales only, so we do not offer wholesale services.
How is shipping and payment handled for orders?
We offer various shipping and payment options to ensure convenience and security for our customers. You can choose suitable shipping methods (pick up in shop, postal service, etc.) and payment methods (credit card, electronic payments, and others).
Can I return or exchange an item if it doesn't suit me?
We accept returns and exchanges within a specified period after purchase (please check our return policy page). The item must be in its original condition and packaging. Return or exchange shipping costs are the responsibility of the buyer.
How can I track my shipment?
After placing your order, you will receive a unique tracking number which you can use on the “Order Tracking” page on our website or on the courier’s website to track the status of your shipment.
Do you offer discounts or promotions on cork fabric products?
We regularly offer discounts and promotions on our cork fabric products. To stay updated on all current offers, please follow updates on our website or subscribe to our newsletter.
Do you have physical stores? Where can I find your stores?
Yes, we have several physical stores located in different cities. You can find the nearest store to you by visiting the “Our Stores” section on our website, where addresses and contact details for each store are listed.
How can I contact your store for additional information?
If you have any further questions or need assistance, our customer support team is ready to help. You can contact us by email or phone, as listed on the “Contact ” page. Our team will be happy to assist you with product selection or answer any inquiries.